5.1.2 Choppy on iPhone 6plus 8.1.1

bkord123

There's a shudder and stutter here and there during animations.

Ben

Thanks for the feedback, @bkord123. Does this happen in both portrait and landscape orientation? Do you have display zoom enabled? If so, does disabling it make this better?

etrumm

I am having the same problem. Sometimes it even restarts my phone. It does on zoomed, but standard appears to work correctly.

littlebobbytables

@etrumm‌ thank you for you input. As per bwoodruff's post, I'm wondering if you've ever noticed if the orientation makes a difference or if it all seems to be tied to display zoom. Thank you for helping us narrow down the cause.

GeezerDude

I'm having the same issue. The stutter is there in standard view, but is worse in zoomed mode. Turning the phone to landscape seems to make it worse. I only see this problem during the log in screen animation as the password box moves up to reveal the keyboard. This is also the point where it will periodically (like 20% of the time) restart my phone. Once logged in everything seems normal to me.

Drew_AG

Hi @GeezerDude,

I'm sorry you're also having this issue. As it turns out, this is an issue our developers are aware of and trying to fix. It seems to happen when the zoom mode is set to Zoomed on the iPhone 6 Plus. As a workaround, open the Settings app and go to Display & Brightness > Display Zoom, and change it back to standard. Once you do that, 1Password should work correctly - but please let us know if you still run into problems after doing that.

I'm very sorry for the inconvenience!

ref: OPI-1931

GeezerDude

Thanks, it is still quite choppy in standard mode too, although I have had it restart my phone yet.

DemetersRest

I had noticed the stuttered appearance of the master password field in my iPhone but not until today has it restarted my phone. I do not have any zoom enabled. I have tried on several occasions to get into the app but it crashes my iPhone before I have an opportunity to even type my master password.

Suggestions?

Thanks in advance.

DemetersRest

UPDATE:

swipe-closing the app and re-opening has at least gotten me back in to the app, although the stutter is still happening.

Ben

Have you tried uninstalling and reinstalling the app? Please note: only do this if your data is synced and/or backed up elsewhere (guide).