iPad version still asks for both 4 digit unlock and master password

rqc

On my iPad Air, I still have the problem of 1Password asking me for my 4 digit quick unlock and then immediately asking for my full master password. After the 5.1.2 update, this stopped happening on my iPhone 5s but still continues with the iPad Air.

Ben

Hi @rqc‌

Please login with your Master Password then in the Security settings of 1Password change your PIN. Please see if that helps.

Thanks!

rqc

Thanks for the suggestion. I just tried it and I think that may have fixed it. By this time tomorrow, I should know if it's truly resolved - hope so! Again, thanks.

Drew_AG

Hi @rqc‌,

That's good news, I'm happy it seems to be working now! If you run into more problems with that, please let us know. Thanks! :)

rqc

In further testing, it continues to work. Now I understand that the deeper issue was that the 4 digit PIN code wasn't really being accepted (maybe add a invalid code "screen shake" for feedback?) and that's why it always brought up the request for the full master password and furthermore probably any 4 digit PIN code was going to fail the same way until the code was set again. I just misunderstood that the root of the problem was the 4 digit PIN was not being accepted. Since I never try invalid codes, I didn't know what the behavior was like in a failure situation.

Drew_AG

@rqc‌ thanks for letting us know! You're right, it should be more obvious when the PIN code is entered incorrectly. I can definitely see how that can be confusing, and I'll be happy to send your feedback to our developers. Hopefully this will be clearer in future versions.