License & Email not accepted // Can't Upgrade to 5

typogretel
typogretel
Community Member
in Mac

My license is not recognised, neither is my email address with which I bought 1Password. What do I do now? I can't find any support email address! Any ideas anyone?

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @typogretel‌

    I'd recommend reading our announcement Trial Expired notice in 1Password 5 for Mac?. In there we cover some of the main reasons for experiencing the "Trial Expired" message.

    If that doesn't yield an answer then you can email us at support+licenses@agilebits.com. Please include as much information as you can in the email including:

    • Whatever licence information you currently have.
    • Any email addresses you might have used to purchase 1Password.
    • Your full name as you would have used when entering your details at the time of purchase.
    • Your forum username and a link to this thread.

    Once you've done that if you post back here we'll be able to link the two up and get back to you.

  • typogretel
    typogretel
    Community Member

    Worked! Thank you!

  • rickfillion
    rickfillion

    That's great to hear, @typogretel‌. Please let us know if you run into any other issues.

    Rick

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