Trial period expired, resend license says No valid licenses were found for the email
I know I purchased this software from this website, probably v4, but I lost all my emails awhile back. Can someone please check for me? I see others are having same problem. I am considering going back to my prior software because I can't seem to find a way to contact support directly. Support matters on a product that holds my personal data!
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Also what name appears on the purchase. I need to search my bank account to find proof of purchase.
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Hi @Melinda
If you're positive that you've purchased 1Password for Mac from us then can you do the following for me please.
Email us at support+licenses@agilebits.com. In that email can you ensure it contains the following:
- "Trial Expired" Our backend system is triggered on certain keywords, this will help better deliver your email.
- Any email addresses you possibly used to make your purchase
- Your full name as you would have used to make your purchase
- Your username on these forums and a link to this thread
Once you've done that if you could post back here we'll also know to take a look. Then we'll hopefully track you down :smile:
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