Don't know where I purchased 1password

aigoya
aigoya
Community Member
in Mac

I have a copy of 1password with a credit card statement with transaction date of 08/07/2014 for the amount of 34.99.
Now I can't find it in my app store purchases nor can I find a receipt in my current email.
I'm trying to add licenses it doesn't recognize my email... any help?

Comments

  • danco
    danco
    Volunteer Moderator

    What does it say if you go to "About 1Password"? In the latest version it specifies whether it is the App Store or the AgileBits version. I believe older versions did not do this, but were distinguished by the precise version number.

    That, at least, will tell you whether you have the App Store version or the AgileBits version. If you have the App Store version, and can't find it in purchases, make sure you are logged in with same Apple ID you used to purchase. If it's the AgileBits version, you can ask them to look for your purchase, suggesting email addresses you used.

  • Rad
    Rad
    1Password Alumni

    Hi @aigoya‌,

    @danco‌ mentions that checking the 1Password > About 1Password menu will tell you the 1Password version you currently have installed on your Mac. Determining which version you purchased will narrow our search.

    I looked you up in our Back Office using the email you use for your Discussions account and I couldn't find any purchase linked to it.

    Is it possible that you purchased 1Password using another email account or using another Apple ID on the Mac App Store?

    Please send us an email, along with your full name and other email addresses and a link to this topic and your forum username, to support+forum@agilebits.com.  A brief comment here mentioning that you've sent the report would also be helpful.

    Once we get your email we'll be able to better look you up in our Back Office. Thanks in advance!

    Best,

This discussion has been closed.