Trial expired and can't retrieve licence

j0hnboy
j0hnboy
Community Member
in Mac

Hi,

I have upgraded to 1Password 5 and I am now getting a trial expired notice. When I try to retreive my license I am getting told my email address is wrong. I have tried every email I own to no avail. I contacted support about this a week ago and have so far had no response.

Can anyone from 1Password get in touch via PM or reply to ticket [#MAT-51314-928] to help me retrieve my license.

Thanks,

John

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @j0hnboy‌ I have deleted your duplicate post. Someone from AgileBits who has access to the relevant records will respond to your post later today, I'm sure.

    Just in passing, I assume you definitely purchased direct from AgileBits rather than from the Mac App Store? (Some people bought from the Mac App Store but also used a beta version from AgileBits, which can cause a little confusion.)

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @j0hnboy‌

    Thank you for posting in the forums (and including your ticket ID). I'm sorry you've had a wait since you first posted but I'm going to close this thread and will respond directly to you now.

This discussion has been closed.