Licence and Password problem
Gentlemen,
I recently upgraded my iMac to the Yosemite OS.
Somehow in the process a number of my files were corrupted and or lost, and I did not make a back-up before the upgrade. (Bad Idea)
I have owned "1Password" for over 2 years and I use it every day. I consider it one of my indispensable programs.
It is still working, but I am receiving a message that my trial has ended and that I have to pay again for the program.
I remember that I bought the program on a special where the original price of
$49.95 was reduced to $34.95 for a short period.
Unfortunately I saved no record of the purchase other than the App itself. When
I went to your support page to attempt to reclaim my license, you have no record of my email or purchase information.
Can you assist me in establishing that I own a valid license and registration for your program?
My name is: Neil Miller
[Deleted]
Any help you can offer to establish my credibility will be appreciated.
Neil Miller
Comments
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Please forgive me: I have deleted your personal details because this is a public forum and it's not a good idea to share them here. Someone will be along to assist soon and if those details are needed they can be sent either by email or by private message.
Edit: @littlebobbytables. who is around, will be able to be more helpful because he will have access to records to which I don't have access.
Stephen
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Hi @nelomelo
My first recommendation would be to check out our announcement Trial Expired notice in 1Password 5 for Mac?
If that yields no useful results then I'd like you to email us at support+licenses@agilebits.com and include the following information.
- Your full name as you would have used when purchasing 1Password
- Any email address you might have used to purchase 1Password, if in doubt please do list all address you use and we'll check them all.
- Your forum username and a link to this thread.
Once you've done that if you post here with your ticket ID then we can link the two and take it from there.
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