Why does syncing not work properly on ALL my devices?

aaaashy

i have 246 logins and 48 passwords on my MacPro, i have 246 logins but only 36 passwords on mtg iPhone 6, i have 246 logins and 50 items on my iPad Air ............................... WHY????
they are all syncing with iCloud (using the one password_data folder)
it is driving me CRAZY!!!!!!!!!!!!!!!

Megan

Hi @aaaashy‌

In order to get this sorted out, I'll need to know a little bit more about your 1Password ecosystem, in particular what are the version numbers of 1Password and your operating system for all computers and devices running 1Password? This is particularly important when dealing with iCloud sync, as there have been some big changes made by Apple between iOS 7/Mavericks and iOS 8/Yosemite.

The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

aaaashy

that was strange! i did not see your reply to my mail until i made a new TAB in Safari and suddenly i see your response !!??!!
anyway, here is the info you want:-

on my MacPro (mid 2010, running OS10.9.5) i am using 1Password v4.4.3

on my iPhone 6 Plus (one month old running iOS8.1.1) i am using 1Password ??? (how do i find out what i am using?) - i just went to my ~/Music/iTunes/Mobile Applications/folder and see that i appear to have TWO 1Password apps in there, one is 1Password 3.7.2.ipa and the other is 1Password5.1.2.ipa - which seems odd in itself, tho i WAS until i bought the iPhone 6, syncing to an iPhone 4 (which was running iOS7 ..... tho interestingly ALL the apps updated to the iOS 8 version and then i was informed every time i synced my iPhone 4 that it could not update certain apps because they were for a different iOS ... in fact please see m,y only other Forum question which related to that problem)

on my iPad Air (first version, also running iOS8.1.1) i am using 1Password but again no idea how to check the version number

aaaashy

i should add that i sometimes update apps using WiFi and sometimes by syncing to my MacPro, but i do NOT use the iCloud since i buy AIFF music files and iCloud messes this up by wanting to download MPG versions to my iPhone and iPad, so i was advised to stop using it by an Apple "Genius"

Stephen_C

on my iPhone 6 Plus (one month old running iOS8.1.1) i am using 1Password ??? (how do i find out what i am using?)

Look towards the bottom of the Settings screen, just above Advanced >.

Stephen

aaaashy

i am on my iPhone, in Settings, and i see

the first group starts with AIRPLANE MODE
the second section starts with NOTIFICATIONS
the third group starts with GENERAL
the fourth with ICLOUD
the fifth with MAIL, CONTACTS, CALENDARS
the sixth with MUSIC
the seventh with TWITTER
the eighth with 1PASSWORD
(which contains about 300 apps)

but i do not see ADVANCED anywhere

and if i go into 1PASSWORD, i only see "Allow 1Password to Access:
BACKGROUND APP REFRESH (YES)
USE CELLULAR DATA (YES)

aaaashy

btw my reference earlier to not using iCloud was prob wrong, it is iTunes Match that i have switched off ... but i do not think that would effect this

aaaashy

oooooh, you wanted me to OPEN 1PASSWORD and go to the Settings section

Stephen_C

The Settings screen you need is the 1Password Settings screen not the iOS Settings screen.

Stephen

aaaashy

on my iPhone 6 Plus i am using v5.1.2 (501204)
on my iPad Air i am using i am using v5.1.2 (501204) too

sorry about that misunderstanding!

Stephen_C

No problem about the misunderstanding: I should have been clearer! Hang on in there someone from AgileBits will be along soon to give you some advice.

Stephen

aaaashy

hello? is anyone there?

aaaashy

i can see that the forum is no replacement for contacting tech help directly .... i had expected more :(

aaaashy

copied from Megan
s mail a few days back: "This is particularly important when dealing with iCloud sync, as there have been some big changes made by Apple between iOS 7/Mavericks and iOS 8/Yosemite."
does this mean that the fact that i am using iOS 8 with Mavericks could lead to a problem?
i have not updated to Mavericks because of the numerous problems the new OS is causing users, let alone that it takes up to a year for some of my pro apps to be updated to work on it, so if that is the case then i have a problem that is going to take a LONG time to resolve

Ben

Hi @aaaashy‌

Yes, that would certainly be a problem. iOS 8 and Mavericks cannot sync via iCloud. You can use Dropbox or WiFi sync instead until you're able to upgrade to Yosemite.

P.S. This isn't a live chat, it is a discussion board (think: public email). Immediate feedback is not possible. Thanks!

aaaashy

thanks bwoodruff:) i had been using iCloud to sync when i had iOS7 and 10.8 iirc, so i assumed the same would happen when i moved straight up to iOS8 and 10.9 ..... i used to upgrade immediately to the latest OS when it was released, but i started finding that the pro apps i was using were taking a lot longer to work properly with the new OS (i am thinking especially of the Nikon apps and a few assorted other photography apps i really rely on for my workflow), and the 10.10 OS seems to have a lot of other problems (like WiFi dropouts etc), so i now leave it till 2nd or even 3rd versions ... so maybe i should not be in a hurry to update iOS either (in this case with 1Password) .... the remedy seem to be for me to start using Dropbox again ... because it really is quite problematic if i don't get all syncing together especially as i also now use the password generator to create very complicated passwords (i used to use simple ones i could memorise).

i am going to try and start by syncing my desktop with Dropbox and hope that i do not lose any important passwords in the move ... tho i know that 1Pw will probably try and cover that by merging the differences i have found that this itself can result in confusion ...

could i suggest that 1Password alerts users to this problem somewhere prominent on their website, and with each major update ... if they do already then i apologise for missing it

aaaashy

just before i do, can i ask another question?

should i delete the old 1Password.agilekeychain i already have in Dropbox?

i do not think it should be merged with anything since i have not used it for at least 6 months or more ...

aaaashy

also looking back through this conversation, should i have been addressing each person with @......... in order for them to know i had updated the conversation?

Ben

Thanks for the suggestion. :)

aaaashy

i guess i will delete the old Dropbox agilekeychain then .....

rob

Hi, @aaaashy‌.

Sorry we missed your question. If you're sure you don't need the old agilekeychain file, then yes, you can delete it. You may just want to move it out of Dropbox and keep it as a backup, but 1Password does make its own backups, so deleting the file should be safe.

aaaashy

well i have moved all to my Dropbox ... tho i do note that my desktop now has 296 items, my iPhone has 304, and my iPad has 305
which does seem a little odd, surely they should all have the same number of items

but lets see next time i need to access 1Pw if it does the job ... fingers crossed

Drew_AG

Hi @aaaashy,

Hopefully Dropbox sync has been working for you, but if you need more help with that, please let us know. Thanks! :)