1password freezes upon entering the master password.

halman
halman
Community Member

To me this is a serious problem. I have version 5.1.2 running on 3 family Apple iOS 8.1.1 devices all of which show the same problem. I'm inputting the master password, when i activate the unlock the App freezes never opening. I cannot even backspace. The only remedy is to remove the copy running on the task bar and start up a new copy. I can say this happens about 30 to 40% of the time. It is very frustrating. I wish agilebits would acknowledge this problem.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Are the devices iPhones 6?

    Stephen

  • ronhurley
    ronhurley
    Community Member

    Version 5.1.2 on IPad 2 locks up on entering master P.W.
    It will work one time after restarting the IPad, then again fail.

  • halman
    halman
    Community Member

    The devices are ipad 4, iPad Air 1 and iPad mini 2.

  • Winnie
    Winnie
    1Password Alumni

    Hi @halman‌

    I am sorry for your troubles. Does 1Password crash at some point when this happens or does it stay in this unusable state forever?

  • halman
    halman
    Community Member

    It stays in it's unusable state unable to open until I remove it from the running tasks. Once opened it works fine. I'm now using the shortend PW with no problem.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @halman‌

    So you're saying the problem seems to be connected to a long Master Password, can you repeatedly reproduce this? By this I mean changing to a Master Password of a certain length and the problem occurs, reduce the size by x and the problem disappears.

This discussion has been closed.