Disappointment

kemck

Being an early adopter I have been with you since the start.

I had trouble going from V 3.7.2 to version 5.1.2 on my iPhone

I emailed for help, I called for help

no response

I eventually 6,7,8 months later got a generic email saying sorry we screwed up….

I tried again to get help…. nothing

Great product but I have stopped using it on all my computers and devices because I couldn’t get help

Sad state of your support, very disappointing.

This letter should matter to you but it won’t

Megan

Hi @kemck,

I sincerely apologize for your frustration. I just wanted to let you know that I've written you a more detailed response to your duplicate post in the iOS forums.

Thanks for reaching out and giving us a chance to make things right!