Problema with 3 authentication fields [Resolved - manually save new Login]

Leonardo Conti
Leonardo Conti
Community Member
edited December 2014 in Mac

Morning,

I have a problem and I wonder if they can help me. After I did the last update, I can not use in sites that have 3 authentication fields. (before the update I could normally).

Thank you

Leonardo

Comments

  • Rad
    Rad
    1Password Alumni

    Hi @Leonardo Conti‌,

    Thanks for taking the time to write in :+1:

    It is quite possible that the website has changed since you first created the Login in 1Password. Let's try to save a new Login for this website again by saving the login manually. The article from our Knowledgebase shows how to do it with a regular login. It should work with 3 authentication fields website too.

    Please let us know how did it go.

    Cheers!

  • Leonardo Conti
    Leonardo Conti
    Community Member

    Hi Rad,

    I followed your instructions and it worked perfectly.

    Thank you,

    Cheers!

  • Megan
    Megan
    1Password Alumni

    Hi @Leonardo Conti‌

    Thanks so much for letting us know that you're all sorted out! I'm so glad that Rad's steps helped. These are good instructions to keep on hand whenever a Login starts misbehaving for you, as they allow 1Password to re-learn the fields that it needs to fill.

    Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)

This discussion has been closed.