IPassword Data LOST

bogradh
bogradh
Community Member
in Mac

My Mac computer internet connection was not working for a day. now when i try to log in to IPassword I get directed to a Welcome to IPassword page. "To Start" i then click on "Find existing" but none of my existing IPassword files on on my computer!! When I go into IP preferences the icon for "Back UP" files does not exist. I password is working still on my iphone though . HOW DO I get into IP on MY COMPUTER???

Comments

  • bogradh
    bogradh
    Community Member

    PS-my internet connection is now working
    bogradh

  • bogradh
    bogradh
    Community Member

    My Mac computer internet connection was not working for a day. now the internet is working and when i try to log in to IPassword I get directed to a Welcome to IPassword page. "To Start" i then click on "Find existing" but none of my existing IPassword files on on my computer!! When I go into IP preferences the icon for "Back UP" files does not exist. I password is working still on my iphone though . HOW DO I get into IP on MY COMPUTER???

  • bogradh
    bogradh
    Community Member

    My Mac computer internet connection was not working for a day. now the internet is working and when i try to log in to IPassword I get directed to a Welcome to IPassword page. "To Start" i then click on "Find existing" but none of my existing IPassword files on on my computer!! When I go into IP preferences the icon for "Back UP" files does not exist. I password is working still on my iphone though . HOW DO I get into IP on MY COMPUTER???

  • bogradh
    bogradh
    Community Member

    one other thing- IPassword is enabled in Safari preferences extenstions

    • bogradh
  • bogradh
    bogradh
    Community Member

    why are my posting not showing up in the IPassword for Mac discussion

  • Plato
    Plato
    Community Member

    @bogradh‌

    First, your posts ARE showing up in the discussion. Second, did you set up iCloud or Dropbox sync?

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @bogradh,

    I'm sorry to hear about the problems you've been having with 1Password!

    Did you previously have all your data in 1Password on your Mac (i.e. before the internet connection problem)? If so, I don't know why that would all suddenly just disappear. It shouldn't have anything to do with the internet connection because your 1Password data is stored locally on the Mac. Did you recently install a new version of 1Password on your Mac?

    As @Plato asked, do you (or did you) sync 1Password with Dropbox or iCloud? If so, you should be able to enable the same sync method in 1Password on your Mac in order to get that data back again.

    Do you still have all your 1Password data on your iPhone? If so, is it currently set up to sync with Dropbox or iCloud?

This discussion has been closed.