1Password crashes when filling

paulcristo

Hello. 1password crashes every time when filling into any kind of field field on a website. I've sent many crash reports. I've tried deleting and reinstalling the app to no avail. Can you help?

Thank you
Paul

MrC

I had the same crash just a few minutes ago on the most recent beta version (5.1.2 501203).

rryoung8

I get the same crash every single time I try to auto fill something (either an identity or a credit card). It crashes every single time without fault. I have tried everything to fix the issue (created a new identity, deleted and reinstalled) and nothing fixes. It's very annoying because this was my favorite feature. And help would be appreciated.

Winnie

Thanks for reporting the crashes! Are these happening in 1Browser or using the Safari extension. Also are they happening on iPhone and iPad as well? Any information you can provide can help us track this down and fix it.

MrC

For me, it was in 1Broswer, on the iPad 2 Air IOS 8.1.1. Report was sent.

Ben

Hi folks,

Is this only in the beta, and not the latest stable version?

Thanks.

rryoung8

I send the report every time it crashes as well. For me it happens in both the 1browser and safari for iPad extension. It is happening on both my iPad Air 2 and iPhone 6 running the latest software (8.1.1). I am running the latest stable version from the App Store and not a beta but without fault it crashes on both devices whenever I try to auto fill something. Let me know if you need any additional info and I will be happy to help you out.

bobbieb

I am having the same trouble on my iPad2

Ben

Hi folks,

If you are having this issue, please create a Diagnostics Report from your iOS device:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

Then attach the entire file to an email to us: support@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

rryoung8

Thanks for the information. I just sent in a diagnostic report with the requested information. Let me know if you guys need any additional help, thanks!

Winnie

Thanks @rryoung8 ! I found your email. One of my colleagues will get back to you.

FAR-11293-672

paulcristo

I've also sent the diagnostics report via email. Can you confirm that it was received?

Drew_AG

Hi @paulcristo,

Yes, I was able to find your email and diagnostics report, so we definitely received that. Someone will reply to that email as soon as possible with some further information. Thanks for your patience!

ref: LDQ-27564-721

ag_kevin

@paulchristo, I am looking into your crashing issue. Does this happen on all pages? Specifically, does it happen on web pages that don't have popup menus in the form?

Also, if you, for example, remove the state from your identity address, and then fill a page that has a state popup, does it crash then?

Thanks for your help!