Want to check/upgrade license

Pug_Mom
Pug_Mom
Community Member
in Mac

I'm in an endless loop on the AgileBits website of it not recognizing the email address I used to purchase 1Password on the Mac Apps store. Can someone help me figure out how to find my license key or check what license level I already purchased?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    AgileBits will not have any details of any Mac App Store purchase. You do not need a licence key for 1P downloaded from the Mac App Store.

    Are you sure you purchased from the Mac App Store and not direct from AgileBits? What makes you need to check your licence? Are you seeing some sort of error message?

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Pug_Mom‌

    Stephen_C isn't wrong, you shouldn't be asked for a licence file if you purchased 1Password from Apple's Mac App Store. When you purchase from there you download it via their App Store program on your Mac and the MAS version is authenticated against your Apple ID. Licence files are for the Web Store version that anybody can purchase directly from our web site.

    If you're seeing a "Trial Expired" message a good place to start would be our announcement, Trial Expired notice in 1Password 5 for Mac?

    If that doesn't get you completely sorted please do post back here.

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