moving data from 1password 3 safari to 1password5 [moved to email]

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konstantinosdel
konstantinosdel
Community Member
edited December 2014 in Mac

Hi,
i just bought the 1pass 5 for my mac.
I had already many passwords on my safari extension for 1password but I don't know how to transfer them to the app

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  • Megan
    Megan
    1Password Alumni
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    Hi @konstantinosdel‌

    Thanks so much for supporting 1Password! I'm curious - is the data in your 1Password 3 extension also in the 1Password 3 main app? If so, 1Password 5 should detect your existing database and allow you to unlock directly.

    Have you tried opening 1Password 5 yet?

    Once I know a bit more detail about where you currently are in the set-up process, and if your database is complete in 1Password 3 (main app), I'll be able to give you instructions on how to get set up!

  • konstantinosdel
    konstantinosdel
    Community Member
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    hi megan,
    i only have the extension in my safari. i don't seem to have another main app for it.
    i tried opening the 1pass5 app, but there was no obvious way to transfer my safari data..

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @konstantinosdel‌

    Could you go into Safari's preferences please, switch to the Extensions tab and let us know what version of the 1Password extension you have that allows you to access your passwords.

    If the version is 3.9.20 or anything starting with 3 can you try the the following please and report back.

    Open Finder and use the ⇧⌘G keyboard shortcut. In the Go to the folder : window that pops up can you copy and past into there this location, ~/Library/Application Support/1Password/.

    If that takes you to the folder in question, is there a 1Password.agilekeychain in that folder? 1Password 5 should be picking it up but if not we can force it to. If instead OS X beeps at you and says The Folder can't be found.

    Either way if you can let us know and we can take it from there.

  • konstantinosdel
    konstantinosdel
    Community Member
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    hi,
    in Saf extensions my version is 3.9.20

    the only folder that i find is 1 Password 4, and i cannot find the file you are suggesting there. i think this is prepared by the 1 password 5.

  • Megan
    Megan
    1Password Alumni
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    Hi @konstantinosdel‌

    Let's take a closer look at your system to figure out where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • konstantinosdel
    konstantinosdel
    Community Member
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    I have been trying to create the report but it doesn't seem to work. The app keeps working for 4-5 hours, but nothing gets produced

  • Megan
    Megan
    1Password Alumni
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    Hi @konstantinosdel‌

    It sounds like you're running the wrong Diagnostics Report tool there. Make sure you're picking the correct tool for your OS: For example, for 1Password 4 and 5, you'll want the first tool available.

  • konstantinosdel
    konstantinosdel
    Community Member
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    managed to do it at last Megan. please check your email
    thank you !

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @konstantinosdel‌

    I tried searching for both your forum email address and your username but couldn't find a ticket connected either, could you supply the ticket ID please so we can link the ticket back to this thread. Once we do that we can continue the troubleshooting.

  • konstantinosdel
    konstantinosdel
    Community Member
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    For your reference, your support ID is [#NAW-78878-461]. Please include this ID in the subject of any followup emails so we'll know they're from you.

    is this what you are looking for?

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @konstantinosdel‌

    Thank you, that's exactly what I needed to locate your email. As we're in contact with you via email regarding this we'll keep the conversation going there now.

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @konstandinosdel,

    We've received your Diagnostics Report, and I see that you've already received a response from someone on our team - that's great! We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    ref: NAW-78878-461

This discussion has been closed.