Login not working on a certain website

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delamp
delamp
Community Member

I have loaded a login for my ADT account. The password is 20 characters long randomly generated. When I log into the site, it loads my email and the password but the system returns an invalid password.

When I copy and paste my password from the clipboard, it lets me in. Please let me know what would cause this

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  • Plato
    Plato
    Community Member
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    My WAG is that there is a timing issue. Try setting "Never submit" and test it by clicking the "login" button yourself.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @delamp‌

    I don't know that particular abbreviation or company. If you were to supply a URL somebody here might have an account there and be able to test it ought or clarify why you're seeing what you are.

  • delamp
    delamp
    Community Member
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    I turned the submit off as Plato suggested. No luck. When I submitted, it failed again. The web site is ADT security https://www.myadt.com/index.jsp
    I had the email address already in the form so I copied the password once again pasted it in and submitted. It worked manually after pasting it in.
    thanks for your consideration

  • Plato
    Plato
    Community Member
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    Sorry about that. Like I said, it was a WAG.

  • Hi @delamp‌,

    Could you please try saving a new login manually for that site and see if that helps:

    Saving a new Login manually

    Let me know if that fixes it. :)

  • delamp
    delamp
    Community Member
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    Saving the Login manually fixed the issue with ADT. Thank you.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @delamp‌ I'm glad to hear JasperP's suggestion got everything working. I'm going to close this thread but if you have any more problem sites or questions please do post :smile:

This discussion has been closed.