having to download the program from app store after I've payed online??

ejci
ejci
Community Member
in Mac

Hi,

Firstly, I would like to have my thread made private.
Secondly, the main reason I am contacting you: I purchased 1Password for Mac directly from your website a couple of months ago. I was very happy up until now, when I read this post of yours.

I wish to either be refunded for my purchase through your website or to be able to download the program from the Apple App Store for free, as having iCloud sync is of utmost importance.

I await your reply.
Thank you

Comments

  • Jasper
    Jasper
    edited December 2014

    Hi @ejci,

    1Password 5 for Mac is a major release and one of the significant changes we made was a complete rewrite of iCloud syncing. 1Password 5 switched to the new Apple iCloud "CloudKit" technology which is only available on OS X Yosemite and iOS 8, and limited to Mac App Store apps only. After this change we were no longer able to offer iCloud syncing in the web store version of 1Password.

    I also want to make sure that you have a chance to review some more information on iCloud and why the Mac App Store is the only version that has access to that particular sync option. Roustem, one of our founders, has written a blog post on the iCloud rewrite and I’d like to share it with you:

    About iCloud changes in 1Password 5

    The only way to use iCloud in 1Password 5 is to purchase directly from the Mac App Store. Unfortunately there is no way for us to transfer your purchase from our store to Apple's. I'm sorry we don’t have a better migration path for you.

    We do offer a 30-day money back guarantee from our web store, so if you did purchase in the past 30 days, please let me know.

    I hope that helps, but please let us know if you have any other questions.

    (Our forum doesn't allow discussions to be made private, sorry! You'll need to send us an email if you require private communication.)

This discussion has been closed.