Unable to upgrade
I believe I purchased a 1Password 3 license in January 2013. Sadly, the confirmation email doesn't confirm the version number anywhere, and its been recently that I've seen my 1Password 5 tell me my trial has expired. After attempting to add a license, I realize its looking for a file and not a long alpha-numeric code that was provided in my email. After searching around, I found that there was a discounted upgrade path for users of old versions. When I go to upgrade, I am unable to select any of the options I want. Can someone help clarify the best way for me to get back onto the purchased route?
Screenshot of upgrade window not allowing me to select 1Password:
https://www.dropbox.com/s/8zavoap4vgfp3fp/Screenshot 2014-12-08 00.01.40.png?dl=0
My Order Number for my original license is: [deleted]
Comments
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@Tyler Cordell I have deleted your original order number as this is a public forum and it's probably not a good idea to post it here. Someone from AgileBits will be along soon to offer assistance.
Stephen
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Hi @Tyler Cordell
The key you have is for 1Password for Windows. What you need is the link that should have also been in that email. I notice you use gmail so part of the problem may be that one of the links is getting obliterated. Part of the email you received should have had something that looks like:
Register: With 1Password downloaded, click here to automatically add your license
Notes: No link? Link not working? View the complete installation steps.
As I mentioned before, Gmail for reasons unknown hides that first link meaning you need to rely on the second. If you download that file and apply it you should be fully licensed with no additional purchases required.
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