In apps purchase fail

Arcadia
Arcadia
Community Member
in iOS

I want to buy the Pro feature, however the apps prompt error to me and I can't buy it...
What should I do?

Comments

  • Ben
    Ben

    Hi @Arcadia‌

    What is the error message that you are getting?

  • Arcadia
    Arcadia
    Community Member

    "Your Purchase Could Not Be Completed", "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/."
    I have changed my credit card and still got same issue...

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Arcadia‌,

    I'm sorry you're having trouble with that! I'm not sure why you're getting that error, but there are a few things you can try:

    • First, open the Settings app and go to iTunes & App Store. Make sure the Apple ID shown there is the one that matches the password you're entering when trying to buy Pro Features.
    • Next, open the 1Password app, then double-click the Home button and swipe up on 1Password to close it.
    • Restart your iOS device (hold down the power button for a few seconds and "slide to power off", then turn it back on again).
    • After the restart, open 1Password and try again to purchase the Pro Features.

    Does that make any difference? If not, please take a look at this short discussion on Apple's support site for a similar problem. Basically, it suggests logging out of your Apple ID on your iPhone, then logging back in, then trying the in-app purchase again.

    Please let us know if any of that helps. Thanks!

  • Arcadia
    Arcadia
    Community Member

    Hi
    Thanks for the solution. However they didn't solve my problems...I have sent the email to itunes support, but they didn't reply...it's already over 48 hours.

  • Ben
    Ben
    edited December 2014

    Hi @Arcadia‌

    You can chat with iTunes Support here:

    Select Purchases, Billing & Redemption.

    If that link doesn't work, please try this one:

    I get this error on occasion when purchasing gift cards and have to contact iTunes Support to resolve it.

    Thanks.

  • thightower
    thightower
    Community Member
    edited December 2014

    You may also wish to log out of iTunes and back in. Then view account. I sometimes have been prompted for new terms agreements when changing my credit card.

    The sign out and in was the thing that kicked off the new terms window.

    *I also did this sign in/out on my Mac.

  • Arcadia
    Arcadia
    Community Member

    Hi Guys

    Thanks for help! I have tried everything what I can do... However the result is same.
    I sent two email already but no reply, it's been 1 week and I will send the email to itunes support again...
    Apple CS team is sucks...

  • hawkmoth
    hawkmoth
    Community Member

    I've had the best luck with iTunes support using online chat.

  • Ben
    Ben

    I agree; I've used the online chat multiple times for this same issue when attempting to purchase gift cards and they've always resolved the issue for me.

  • Arcadia
    Arcadia
    Community Member

    After few emails exchange, my problem solved. I just bought the pro features.
    thanks all!

  • Ben
    Ben

    Excellent. Thanks for the update! Glad to hear Apple was able to get you sorted out here.

This discussion has been closed.