No option for icloud sync when setting up.

willparks9
willparks9
Community Member
in Mac

I have been running 1Password on my iPhone 6 using latest version and OS for a while and it is working fine. I recently purchased 1Password for my mac and would like to sync across devices with icloud. When I try to configure 1password on my mac, there are no options for icloud. The only thing I see in Sync setup is dropbox and it is greyed out. I have icloud drive turned on. I have also tried to disable icloud and delete all data from phone side and mac side and still no luck. Any suggestions are appreciated.

Comments

  • danco
    danco
    Volunteer Moderator

    Where did you purchase 1PW for Mac from?

    If you bought it from Agile's web store, then it does not sync via iCloud (a restriction imposed by Apple). If you bought from Apple's App Store, iCloud sync should be straightforward.

    If you bought from Agile less than thirty days ago, you can get a refund, and then buy from the App Store (direct transfer of purchase is again impossible, due to Apple's restrictions).

  • rickfillion
    rickfillion

    Hi @willparks9‌,

    As @danco mentioned, you'll want to first make sure that you're using 1Password from the Mac App Store. Assuming you are, then iCloud should show up as a sync option for your Primary vault (we don't support syncing secondary vaults via iCloud).

    Could you post a screenshot of what you're seeing? It may help us determine what's going on.

    Thanks

    Rick

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