Identity and Credit Card items not filling

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LCPUser
LCPUser
Community Member
edited December 2014 in Mac

The "Identity" feature has stopped working ... it's not filling in the fields on webpages.

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  • Ben
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    Hi @LCPUser‌

    Could you please give me an example of a form you've tried to fill and failed?

    Are there any where it does work?

  • LCPUser
    LCPUser
    Community Member
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    1PW won't fill in Identity and cc fields anymore (name only ... sometimes). The extension is enabled and it fills in logins ok. I tried creating a new identity and cc but no luck.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @LCPUser‌

    Are you finding this is tied to a particular site or all? Can you supply a few example URLs of sites we might be able to test this on to see if we can discover any particular issue. Cheers!

  • LCPUser
    LCPUser
    Community Member
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    I’m running a Mac with OS X Yosemite 10.10.1 (that’s weird … I downloaded Mavericks and then got a update notice which I did and BOOM it’s back to Yosemite … huh) anyway 1PW is not filling the “Identity” or “CC” fields on anything. I tried deleting and creating new ones as was suggested but no luck. Please help I like that feature.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @LCPUser‌,

    It looks like you started a few discussions for the same problem, so I've merged them into the same thread so we don't duplicate efforts or cause confusion.

    Can you let us know the answers to the questions from @bwoodruff and @littlebobbytables? That will help us get started, and we'll take it from there. Thanks! :)

  • LCPUser
    LCPUser
    Community Member
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    It's not working on any website. I just tried to fill my email on Netflix ... nothing!

  • Jasper
    edited December 2014
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    Hi @LCPUser,

    What version of the browser extension are you using? You can check under Safari > Preferences > Extensions.

  • LCPUser
    LCPUser
    Community Member
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    It's 4.2.5

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    @LCPUser‌

    If you're unhappy to supply example URLs where this is happening can you try the following for me please.

    1. Create a test identity and populate it with fake data.
    2. Visit https://www.royalmail.com/user/register/personal
    3. Fill in the form with your test identity and let us know what fields do and do not fill. A couple of screenshots if you find that easier. As the information in your test identity is fake you won't be revealing anything by doing so.

    The site was plucked out of my head as somewhere we could both go to test much of the information that would be present in an identity. If you prefer another site let us know so we can also test it.

  • LCPUser
    LCPUser
    Community Member
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    That one worked ok ... I'll send any that I coma across that don't

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @LCPUser‌ Well it's good to know that something isn't intrinsically broken with your copy of 1Password anyway :smile: Please do let us know when you come across sites that don't work, they all help our developers work out the kinks.

  • LCPUser
    LCPUser
    Community Member
    edited December 2014
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    This site did not fill

    https://curtismroberts.sugarsync.com

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @LCPUser‌ I've edited your URL as it contained a little more information that you probably intended to display (the URL contained a code and your email address). I'll take a look shortly.

This discussion has been closed.