Sync Problems

cajen63
cajen63
Community Member
in iOS

Can anyone help me out with this problem. Have upgraded to iPhone 6. Change over all good but since the upgrade 1Password will not sync. Keep getting this message, see photo. Have gone throughICloud troubleshooting with no luck. All other devices work fine. Thanks for your help in advance.
7.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @cajen63,

    I'm sorry you're having trouble with iCloud sync! Thank you for the screenshot. You said it's working correctly on your other devices. Are you using 1Password 5 on the other devices?

    Also, do you have all your latest 1Password data on the other devices? If so, you can try deleting the 1Password app from your iPhone 6, reinstalling it from the App Store, then trying again to sync with iCloud.

    If that doesn't help, you can try signing out of your iCloud account on the iPhone 6, rebooting the iPhone, and signing back into iCloud. Then try iCloud sync in 1Password again.

    Please let us know how that goes and if you have questions. If it's still a problem, we'll take it from there. Thanks!

  • cajen63
    cajen63
    Community Member

    Thanks Drew, went through the steps you suggested and all is good now. Thank you for your help and a great product.

  • Drew_AG
    Drew_AG
    1Password Alumni

    You're very welcome @cajen63, I'm glad that solved the problem! :smiley:

    If you need anything else, we're here for you!

This discussion has been closed.