Two sets of data in iCloud

Jasper
Jasper
in Mac
This discussion was created from comments split from: iCloud storage.

Comments

  • kagy
    kagy
    Community Member

    Don't close the thread yet, please! I have a similar but perhaps more complicated issue. I have TWO data files for 1PW in my iCloud storage. Any ideas why? Using 1PW 5.0.2 on my computer, iPad and iPhone synced to iCloud.

  • Ben
    Ben

    Hi @kagy‌

    Were you previously using 1Password 4 and syncing through iCloud?

  • kagy
    kagy
    Community Member

    @bwoodruff - yes. But now how do I know which one to delete? Or can I delete?

  • Megan
    Megan
    1Password Alumni

    Hi @kagy,

    After updating to the new iCloud CloudKit engine in OS X Yosemite and iOS 8, you may see two 1Password sync files in your iCloud storage. One is from the old engine and the other from t he new engine.

    As it is difficult to tell the two apart, the easiest method is to reset sync for 1Password entirely. Since both the Mac and iOS device have local copies of the data, we can remove and regenerate iCloud data easily.

    Here's what we'll do:

    Disable iCloud sync on all devices.

    • iOS: In 1Password, tap Settings > Sync > Sync Service > Disable iCloud.
    • Mac: Open 1Password and click 1Password > Preferences > Sync > Change Syncing > Disable Sync.

    Remove the newer iCloud data (on your Mac)

    • Click Help > Troubleshooting > Erase iCloud data.
    • Remove older iCloud data.
    • Open System Preferences and click iCloud. Click Manage. Click the remaining 1Password entry, then click Delete All.
    • Restart all devices.

    Set up iCloud again.

    • Mac: Open 1Password and click 1Password > Preferences > Sync > iCloud.
    • iOS: In 1Password, tap Settings > Sync > Start Syncing > iCloud.
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