Pro Feature locked with iPhone with family sharing.

LordIgon

Hi all,
I've bought your excellent app years ago and I'm very happy with it. Now I've got a problem with my wife's iPhone. I've added her phone with iTunes Family Sharing to share my app, music etc. with her but in your app I cannot unlock Pro Features also if I've bought them with my apple ID account on my iPhone. Is it right or there's something that does not work?

Stephen_C

Sadly, family sharing doesn't apply to in-app purchases. From this Apple support article:

In-app purchases aren't shared with family members in Family Sharing.

Stephen

LordIgon

Thank you for the response.
Your app is incredible.
Greetings
Flavio

littlebobbytables

Yeah, sorry about that @LordIgon‌ We were hoping in-app purchases were going to be included but we got caught out by Apple's decision :disappointed:

chrojaso

Dear Agilebits - love your product! Understand all of the above. I accidentally purchase the Pro pack on my wife's account (thinking family sharing would take care of the rest). Any chance you can transfer my Pro purchase to my account or waive the Pro subscription on my account? Either I completely missed it or your sign-up documentation was not clear about this fact. Help(?) :) thank you! -c

Stephen_C

@chrojaso in app purchases are not part of family sharing, I'm afraid. That's an Apple rule. In other words, you have to pay separately to enable the pro features on your own account.

Stephen

danco

And Agile have no control at all on the App Store. If you want the Pro purchase transferred to your own account, you will have to ask Apple. I doubt if they would agree, but you can always ask.

Ben

Hi @chrojaso,

As @danco mentioned unfortunately we have no control over purchases from the App Store. That is Apple's realm. You can contact them here:

http://reportaproblem.apple.com/

Thanks.