1Password 5 Warning: The system launched the incorrect version of 1Password mini

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bdahl
bdahl
Community Member
edited December 2014 in Mac

The 1Password5 warning claiming the system opened the wrong copy of 1Password5 Mini in incorrect. It should read "we're sorry we have a bug. 1Password5 failed to update 1Password5 mini when it installed the new version. Let me explain. Yosemite is opening the copy of mini on the startup drive which apparently was not updated at the last update. This has happened to me twice now so I hope you will fix it soon.

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  • bdahl
    bdahl
    Community Member
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  • thightower
    thightower
    Community Member
    edited December 2014
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    @bdahl‌

    The mini app is located in the app bundle that you download, so its not possible it is not updated.

    Can you give us the exact message and we can try to tell which version it is launching ? Usually it is a copy in a clone drive attached to the Mac at boot time and or a second copy in the downloads folder.

    You should have only one copy of the app at anytime, or as you have seen issues arise.

  • bdahl
    bdahl
    Community Member
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    Above is an image of the Warning. It indicates that it expects the OS to launch mini from the other HDD rather than from the 1Password5 package in which the 1Password5 application is located on the start-up drive. The other HDD is also a start-up drive with a matching set of files but not the current start-up drive.

  • bdahl
    bdahl
    Community Member
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    I don't download the 1Password5 files; I let 1Password5 tell me there is an update available and have it download and install the file.

  • bdahl
    bdahl
    Community Member
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    The 1Password5 package on the start-up drive is the second path in the warning msg (it begins with '/Applications/…) According to the Warning that is the path Yosemote used and it should have used that path. The Warning incorrectly says Yosemite should have used the first path beginning with ('/Volumns/S.R.ServerHD/…) which is the path to a second HDD attached to the computer.

  • Hi @bdahl,

    I'm sorry to hear about the trouble. When using 1Password in Yosemite, you need to make sure that you have a single instance of 1Password on your hard drive.

    Here's how to fix this:

    • Make sure that you have a copy of 1Password 5 in your /Applications folder
    • Open the 1Password main app, and press ⌃⌘Q (Control+Command+Q) to fully quit 1Password and 1Password mini.
    • Trash all other copies of 1Password from your hard drive (do not use app cleaning utilities). This includes the copy on your "S.R.ServerHD" volume.
    • Make sure that there is no copy of 1Password in the Trash either. Please empty the Trash if that's the case.
    • Launch 1Password, and it should work fine.

    I hope this helps. :)

  • bdahl
    bdahl
    Community Member
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    No, JasperP it does not help. How about it read what I wrote, think about it for a few minutes, and then write up a work order to fix your software!

  • Ben
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    Hi @bdahl‌

    I understand that this error is quite frustrating for someone in your situation (multiple startup drives with a copy of 1Password on each), but the only solution to this problem is to only have a single copy of the 1Password application on your computer, across all hard drives.

    I do apologize for the inconvenience.

    Ben

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