Help

cash

I updated the last 1password version and the touchid doedn't work anymore. Need help thanks

Ben

Hi @cash‌

Could you please post what device and iOS version you are using, along with the version of 1Password?

Also: if you could please let me know what settings you have selected in 1Password > Settings > Security, that would be helpful.

cash

Hi @‌ bwoodruff
Yess thanks a lot
Device iphone 6+
Ios is 8.1.2
1password is the latest 5.1.2
No menu 1password settings security, only position and background (sorry french version perhaps not the good words)
Hope this will help, i really need to access quickly

Ben

This is the menu I'm talking about:

cash

I understand, you speak of the app sertings menu.
Unfortunatly i cannot access it because i cannot acces the app... Because as i always use my finger i don't remember the password

Ben

@cash‌

The Master Password is always required after any app update, device restart, or Touch ID failure. It is not possible to unlock the app without the Master Password. Please see this guide:

• https://guides.agilebits.com/1password-ios-kb/4/en/topic/forgot-master-password

Thanks!

cash

Arf i really hope I'll remember it.
This it should be said before update as a warning.
Thanks for your help.

Drew_AG

Hi @cash,

Hopefully the hint you set up with your master password will help you to remember it. If not, we have more tips on this page that may be helpful. If you have more questions about that, we're here for you!