Wrongful Trial Expired

Community Member

I got a wrongful trial expired for 1Password 5 on my mac. I tried entering all my emails and none of them were recognized on your database. Where can I direct an email to rectify this?



  • Cathy Rundell
    Cathy Rundell
    Community Member

    Did anyone ever address this for you? Same problem for me. I paid for 1Password in the spring, had it on my phone and MacBook. Then in Sept had to get a new MacBook and now getting the licensing/trial error ... won't recognize my email address. Help.

  • Hi guys,

    We have posted an announcement with details here:

    Trial Expired notice in 1Password 5 for Mac?

    If that doesn't help, please email us at support+licenses@agilebits.com and supply as much detail as you can.

    • Your name as you might have recorded it when you purchased 1Password.
    • Any email addresses you might have used.
    • Include a link to this discussion as well.
This discussion has been closed.