Can't access old email to retrieve license for 1Password, very frustrated by lack of ways to contact

CaptainPain

How can I update my email. on your site, it states click "this link" I do so and it turns into a circular HELL! I'm frustrated and simply want to install 1Password on my new MBP that I am migrating to.

Thanks,

Kirk King
kirkking****@comcast.net (no longer have access to, but it is what I used to purchase with)

CaptainPain

So much for a monitored forum for support

CaptainPain

This seems.......inaccurate--------------

:(

If you have feedback about 1Password or need to talk to someone on our support team quickly, please visit our discussion forums. Forums are monitored by the AgileBits team 7 days a week!

https://discussions.agilebits.com

If you simply wanted to say thank you or hello, please share your love with @1Password on Twitter and tag @dteare.

Cheers!

–Dave Teare
AgileBits Founder

Stephen_C

I suggest just a little patience is called for. I am reading the forum regularly at the moment and replying to all questions which I can answer. However, I do not have access to AgileBits' records so can't check those for you. You have posted three times within 40 minutes which seems to me to be demanding a level of response on a public forum that is a little unreasonable. :)

Please be patient and someone will come along who is able to assist. I'm afraid people usually work through unanswered messages from oldest to newest so re-posting is a little counter-productive.

Stephen

CaptainPain

right-o sorry. I just saw that others had been answered after mine and I'm frustrated that there is no seeming way to contact agile bits for support except this forum. This amplifies and escalates the tension. I'm sure you can understand.

I feel it is a little unreasonable to only offer support through a forum, but hey.

Thanks for the comment. If a simple, "we are looking into it" acknowledgement had been posted initially, then I wouldn't feel these comments were just going out into the ether somewhere..... It was a cry for help in the darkness. A yearning for acknowledgement. A request to be heard. A whimper of sadness in a cold cruel world of non-emotive text based communication despite cute little emoji thingys.

I suggest that if Agilebits is using these for support, then perhaps they need to make the records available.

Regards.

Jasper

Hi @CaptainPain,

Thank you for taking the time to contact us! I'm sorry for the delay.

I've located your old license, and updated the email address. I changed it to the Gmail address that you used for this forum... if you want a different address, please let me know. I also re-sent your license to the new address.

Please let me know if you have any other questions. :)

CaptainPain

Thank you so much. I appreciate it Jasper. Merry Christmas

Jasper

You're welcome! Let us know if you have any other questions. :)