Swapping Mac key for Windows

Shiinto
Shiinto
Community Member
in Mac

I didn't look very carefully at the options, and accidentally purchased a Mac version of 1Password, instead of the Windows. I have no macs, and have no use for it. Can I get they key swapped over to Windows, by any chance, or am I looking at re-purchasing to get the Windows version

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Did you purchase directly from AgileBits? If so, I expect that when Agilebits support happens along, they will be glad to exchange your Mac license for a Windows one. If you bought from the Mac App Store (which seems improbable under the circumstances you describe), it may be a little more complicated. But I do expect there is a solution for you that doesn't involve another purchase.

  • Shiinto
    Shiinto
    Community Member

    That is good to hear! I purchased directly from AgileBits, and it was not until I got the email with the receipt and activation link (which didn't work of course) that I noticed my mistake...

  • Jasper
    Jasper

    Hi @Shiinto,

    Please send your purchase details to support+licenses@agilebits.com and we'll help you out. :)

    Once you send the email, please post back here with your email ticket ID.

  • Shiinto
    Shiinto
    Community Member

    Hi @JasperP‌. Thanks for the prompt response!
    The ticket number I got is #IVK-64993-193

  • Jasper
    Jasper

    Hi @Shiinto,

    You're welcome! I just replied to your email. :)

  • Shiinto
    Shiinto
    Community Member

    Registered and working. Thank you so much!

  • Jasper
    Jasper

    You're welcome! :)

This discussion has been closed.