can't add/change license

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qqmonk
qqmonk
Community Member

I accidentally "double purchased" -- I had a version that was bundled with Parallels, but figured I'd just go ahead with the newly purchased bundle. I've uninstalled prior version, now with re-install, every time I try to add (or change) license, the icon brings me to my documents folder. Link on my confirmation email to automatically install license key does not function.

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  • qqmonk
    qqmonk
    Community Member
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    Just discovered difference of license file (for 1P5) and license key (for prior versions). Problem solved.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @qqmonk,

    I'm sorry for any confusion about the license, but happy to hear you figured it out! If you need anything else, just let us know.

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