5.0.2: failure to sync on Dropbox

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Stephen_C
Stephen_C
Community Member
This discussion was created from comments split from: 1Password not syncing with Dropbox.

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  • gllcsvcs
    gllcsvcs
    Community Member
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    I have v5.0.2 installed on the latest version of Yosemite. 1Password has stopped syncing with Dropbox. When I select the correct keychain in Dropbox, the Continue button will not work! What now?

  • Stephen_C
    Stephen_C
    Community Member
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    @gllcsvcs‌ I have started a new thread for you—not so much because the old one was inappropriate but because it was veering off-topic and I didn't want your post to get lost in the noise.

    Stephen

  • gllcsvcs
    gllcsvcs
    Community Member
    edited December 2014
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    Thank you, for some reason this only happens on my iMac not my Macbook Air

  • gllcsvcs
    gllcsvcs
    Community Member
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    How do I contact Tech Support to resolve this issue?

  • craigabbott
    craigabbott
    Community Member
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    I've got the latest version of 1Password on my MCP running latest Yosemite and it has stopped syncing via Dropbox to both my iPad Air running the latest iOS and my work MBP running Mavericks and 1Password 4.4.3. Everything was working great so something has obviously changed.

    What should I do?

  • Stephen_C
    Stephen_C
    Community Member
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    You might both try re-setting Dropbox sync as described in this AgileBits post on the 1P for iOS forum.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @gllcsvcs‌

    So just to confirm, synchronisation on your MacBook Air is working but not on your iMac. On your iMac you're trying to enable Dropbox Sync but the continue button won't work. Is this essentially correct?

    Does it look like this?

    If it does then you need to click the Choose... button and select your agilekeychain. It should then look like this (see below)

    If you don't select an existing agilekeychain and instead a new location the Continue button will change to a Create New button.

    Does that explain your situation at all?

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    @craigabbott‌ Please let us know if Stephen_C's suggestion helped you out at all. If it didn't we can continue the troubleshooting process.

  • craigabbott
    craigabbott
    Community Member
    edited December 2014
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    @littlebobbytables‌ Yes, the post from @MrRooni‌ resolved my issue. THANK YOU for the quick reply and follow-up!

  • Hi @craigabbott,

    I'm glad to hear that fixed the issue. Please let us know if you have any other questions. We're always happy to help! :)

This discussion has been closed.