1password for Mac showing as expired

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klowden
klowden
Community Member

Hello,

My 1password is showing as expired but the support site does not recognise my email address as having a license attached.

I want to be able to upgrade to 1password 5 but cannot. My original purchase was for "1Password 4 for Mac, Single User License
$24.99 USD" on 16 Jun 2014 18:05:13 AEST

Could you please let me know what I need to do to be able to upgrade to 1password 5 as I really need to be able to start syncing between my iPad, iPhone and Mac again.

Thanks!

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  • Stephen_C
    Stephen_C
    Community Member
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    I assume you have read the sticky at the top of the forum. I also assume you bought 1P4 direct from the AgileBits store: is that correct?

    If you would just confirm someone will be able to help you further.

    Stephen

  • klowden
    klowden
    Community Member
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    Yes I have read that post. Unfortunately I never received a license and the support page does not recognise my email address that I used for the purchase. The receipt that I have is from Paypal to Agilebits so I assume it was directly from the Website.

  • Stephen_C
    Stephen_C
    Community Member
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    Go to 1P > About 1Password and let us know exactly what it says there (excluding the credits, of course). It certainly sounds as though you bought from AgileBits but that should confirm it, I hope.

    Stephen

  • klowden
    klowden
    Community Member
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    1P > About:
    Version 5.0.2 (502007)
    Agile Web Store

  • Ben
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    Hi there,

    We don't have any purchase records that have your last name on them. If you could please forward us the PayPal receipt you mentioned I'd be happy to research this further. Please email us at support+licenses@agilebits.com and then post your ticket ID here when you receive it from BitBot.

    Thanks!

  • klowden
    klowden
    Community Member
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    Hi,

    On the 1st of December I emailed in and didn't get a reply [#QIK-18438-552] but that was just to support@agilebits.com

    I have also sent an email to the address provided and that is [#XGC-41375-225]

    Thanks :smile:

  • Hi @klowden,

    I've just replied to your email. :)

    ref: QIK-18438-552

This discussion has been closed.