One question?

Janne Hall
Janne Hall
Community Member
in Mac

I have paid for 1 Password for Mac, the web version...why can't you let me upgrade to the AppStore version for free? Now when there is so much trouble with iCloud synk and everything?! I think it's a bit greedy :( If I want the AppStore version, I must pay again? At least an upgrade with cheaper prise?! Please!!!

/Janne Hall

Comments

  • Plato
    Plato
    Community Member

    My understanding is that you can get a refund for your web purchase if it was within the past 30 days and you can then purchase the MAS version.

  • hawkmoth
    hawkmoth
    Community Member

    @Plato is correct. But there isn't any way to transfer a license from an outside source to the Mac app Store. That doesn't only apply to 1Password; it's the same for every application.

  • Jasper
    Jasper

    Hi Janne,

    The only way to use iCloud in 1Password 5 is to purchase directly from the Mac App Store. Unfortunately, there is no way for us to transfer your purchase from our store to Apple's. And it's not possible to offer upgrade pricing on the Mac App Store, unfortunately. I'm sorry we don’t have a better migration path for you.

    We do offer a 30-day money back guarantee from our web store, so if you did purchase in the past 30 days, please let me know.

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