Another Trial Expired in 1Password v5

Options
GPoxon
GPoxon
Community Member

Hi

I am also getting a 'Trial Expired' message when running 1Password 5. I originally purchased v3 (direct from the Agile Web Store) and then upgraded to v4 in May 2014. I have the email confirming receipt which contained a . Following an email in October that v5 was a free upgrade from v4, I again upgraded. However, I now get the 'Trial Expired' message. I have read the other messages on this topic, but when I request the license information via email, only my original purchase of v3 is listed. Has my paid upgrade to v4 been 'lost'?

From the 1Password about section:
1Password 5
Version 5.0.2 (502007)
Agile Web Store

What do I need to do to continue running v5 as I don't believe that I should have to pay for an upgrade again?

Thanks
Gareth

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    and then upgraded to v4 in May 2014. I have the email confirming receipt which contained a .

    I think something crucial is missing at the end of that sentence. What is it? Do you have a licence file in that confirmation email?

    Stephen

  • GPoxon
    GPoxon
    Community Member
    Options

    Apologies. The email contained a my previous v3 license number and a link to automatically add license for v4.

  • Stephen_C
    Stephen_C
    Community Member
    Options

    So 1P4 was licensed on your machine. Did you save the licence file in 1P under Software Licenses by any chance? If so, you can simply re-apply it to 1P5. The same licence file works for both 1P4 and 1P5. Alternatively you should be able to use the link in the email (if you still have it) to access the licence again, which will work in 1P5.

    If for any reason neither of those works please post again and there's another solution you can try, but which won't be so quick.

    Stephen

  • GPoxon
    GPoxon
    Community Member
    Options

    Thank you - that has worked!

  • Stephen_C
    Stephen_C
    Community Member
    Options

    I guess I'm nearly as delighted as you are. :)

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @GPoxon‌

    As Stephen_C has you sorted out I'm going to go ahead and close this thread. If you have any further questions though please do not hesitate to ask :smile:

This discussion has been closed.