Reinstall of 1password problems

Paul Hawkins
Paul Hawkins
Community Member
in Mac

Hi, My Mac had to be completely reinstalled.
I have now got 1password back up and running but when I try and login into any websites. It no longer works. Can you help?
Paul

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please tell us:

    1. what version of 1P you are running;
    2. what is your OS X version; and
    3. what you mean when you say "it no longer works".

    I assume you can open 1P and see all your logins. Is that correct? What browser are you using and what is the version number of 1P in that browser? (You do need to check that you've installed the browser extension for 1P to work in the browser, of course.)

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Paul Hawkins,

    In case you need to reinstall the 1Password extension in your web browser, you can simply open the main 1Password app and go to the menu for 1Password > Install Browser Extensions. Follow the steps on the website that opens to install the extension.

    If that's not the problem, and you're still having trouble, then please let us know the information @Stephen_C asked you about. Thanks!

This discussion has been closed.