Asking for License

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gbrown
gbrown
Community Member

I purchased the app back in April 26, 2014 through itunes but it won't allow me to access it without license number of the App, "1Password - Password Manager and Secure Wallet”, when you tried to use again the App and you would like to know where to get it. I do not know if a license was provided to me and when I enter my email to retrieve my number, it says that the email is not recognized.

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  • Stephen_C
    Stephen_C
    Community Member
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    I purchased the app back in April 26, 2014 through itunes

    Are you sure you bought 1P for Mac? If you bought through iTunes I rather suspect you bought 1P for iOS. As you're posting on the 1P for Mac forum I assume the problem is with 1P for Mac. 1P for Mac and 1P for iOS are separate apps, and separate purchases.

    I think it would be helpful if you'd post again with a few more details, if you don't mind.

    Stephen

  • letnie
    letnie
    Community Member
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    This was really not clear in the App Store. It said that you could use 1Password on up to 6 devices for the same license. I am seriously unhappy about this situation. I was charged $50 that I did not expect to be charged, and am now being told by Apple that this app is not eligible for a refund. I'd really like to know who to yell at -- as I think about it a concerted campaign of negative reviews might be in order....

  • Stephen_C
    Stephen_C
    Community Member
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    This was really not clear in the App Store. It said that you could use 1Password on up to 6 devices for the same license.

    I'm really not at all sure what your complaint is. What was "really not clear in the App Store"? As with any app store app you can use 1P for Mac (Mac App Store version) on any computer that uses the same Apple ID as the computer you used when you purchased 1P for Mac (or, indeed, under Yosemite on any computers that are the subject of family sharing). I've just looked at the description of 1P on the Mac App Store and can't see any reference to using 1P "on up to 6 devices for the same license". Where do you see that?

    You are posting in a thread which is about 1P asking for a licence. Are you being asked for a licence by 1P? You should not be if you have the Mac App Store version of 1P.

    I think you need to explain exactly what your problem is before we can really help you.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited December 2014
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    Hi @letnie‌

    Like Stephen_C, I think we need to clarify the specifics here as 1Password is available on multiple platforms. We sell 1Password for iOS through the iTunes store (known as the App Store on an iOS device) and we also make 1Password for Mac available through Apple's Mac App Store (which they call the App Store on OS X). Now our licences are per platform so if you had previously purchased 1Password for iOS (for example) that doesn't confer a licence to run 1Password for Mac or vice versa.

    Now $50 sounds like 1Password for Mac and if you've mistakingly made this purchase believing you were already allowed to run it then that would suggest the previous licence was for our iOS.

    What I should say is Apple don't pass on any details regarding the sales of 1Password from either store. We don't know who our customers are and we have no control or input in the refund process and that's why I used words like if and suggest when talking about your purchases. I know Apple can be quite strict when it comes to refunds but I do believe that if you've just made the mistake of purchasing 1Password for Mac they would at least listen to your case. Unfortunately, when it comes to either of their App Stores it is Apple you will have to deal with.

    I'm sorry it isn't a better response.

    Just to clarify, a licence for any of our platforms should allow you to install it on as many devices of the same type. So if you personally owned 10 Macs a single Mac licence would cover all 10. When I hear the value 6 I think of Apple's Family Sharing where you can link up to 6 family members together and then each family member is covered for as many devices of the same platform e.g. Two parents with four children, each with an iMac and a MacBook for a total of 12 Macs would be covered by a single 1Password for Mac licence if all six Apple IDs are linked via Family Sharing (specify to the MAS version).

    Everything said here pertains to purchases via the Apple Store. Well also sell 1Password for Mac and Windows directly from our own store. Our own licences are the same as Apple's except we don't use your Apple ID or need them connected via Family Sharing.

    Please do let us know how your situation progresses.

This discussion has been closed.