Odd behaviour ?!

Alain_55

Saving a password in Firefox 34.0.5 (Mac OSX 10.9.5) save the password with another URL (from another tab) !
I can't anymore trust 1password to store and retrieve passwords.

Often the Username is not stored with the password or the password is stored in the Username field. Last but not least, where and how are the Data crypted ? Do you know some bad software able to modify ( change) the keyfile on the cloud ? To be honest I'm very disappointed with so many problems.

littlebobbytables

Hi @Alain_55‌

Can you walk us through how to replicate this please. By this I mean a step by step guide. If we can replicate the bug we can work on sorting it out.

As for your concerns regarding encryption, I'll link you to a document regarding our opvault container to give you a better understanding of what we do.

Alain_55

Hi @littlebobbytables‌ .
First

• I should mention I managed the odd items by editing manually them and updating into 1Password via Firefox extension whatever you call it.
• I guess 1password is probably not the culprit ! I think it may be my previous Time Machine restoration that cause this mess.

1/ I create an account log/pass on a site using the 1password tool.
2/ I save it into 1password
3/ generally a Mail is sent by the site to confirm; I click on the link and have access to that site.

When I want to log in again ( another day, or session) I can't. Because either the Name, pseudo, mail, ID was not saved at point 2/ ( I have only the password field filled)
Or the record in 1password is refering to two different sites ! not related. I know it's very odd.
I will try to take screenshots and post them here. If I can reproduce the problem.

Alain_55

Question 2 About the sync process now, I have an iMac 10.9.5 (main computer), a macbook pro 10.10.1 an iPhone 6.1.2 (with 1Password Pro) an iPad…
Is the sync process working on the iMac via iCloud ?
No because I'm still on 10.9.5, right ?

Stephen_C

Is the sync process working on the iMac via iCloud ?

No because I'm still on 10.9.5, right ?

That is correct. Put simply you need to be running OS X Yosemite to use iCloud to sync with your phone. All the details are here in this knowledge base article (because it's slightly more complicated than my simple confirmation).

Stephen

Alain_55

@Stephen_C‌ I finally give up ( for today ). You should have hired a translator. Things are really complex. I have 2 different OS X versions, 3 1password databases ( one for each device), no simple way to sync. How other customers without any knowledge of English do ?

littlebobbytables

Hi @Alain_55‌

1/ I create an account log/pass on a site using the 1password tool.

Do you happen to mean you use the Password Generator to create a password? (see the image below).

If you use the Password Generator to create a password it will create a Password item. All that item will contain will be the name of the site as the title and the password. A Password item is very separate from a Login item. When you log into a site for the first time you should get a small window pop up that looks like this:

That will create a Login item and that should be storing the username, password and the website URL (and some other stuff too). If you create a Login item that has the same password as a Password item the Password item will be converted, otherwise Password items are kept as a safety measure.

Does that in any way relate to your issues over the username field?

littlebobbytables

Hi @Alain_55‌

In regards to your syncing problems.

If you are running a mixture of 1Password 3-5 then your best option is Dropbox. 1Password for Mac, versions 3-5 and 1Password for iOS, versions 4-5 can synchronise using the agilekeychain that we use with Dropbox.

We can take you through the steps but before we proceed it would be prudent to understand what is in each of your vaults at the moment. For example, do you have unique items in each vault? Is it one or two items or do you have a lot of items that are present in only one of your three vaults?

You probably have the most complicated situation at the moment. Syncing is much easier if you're starting with a fresh copy of 1Password and simply want to sync an existing vault from another device. It gets messier when you have 3 existing vaults.

As I say, if you give us a better idea of what we're dealing with in terms of your 3 vaults and we can come up with a plan of what to do.

Alain_55

I send you a mail...

Alain_55

Does that in any way relate to your issues over the username field?
-Yes I probably misunderstood something in addition of the other problems

littlebobbytables

Hi @Alain_55‌

I've found your email and somebody will be in contact in due course.

ref: LBI-87747-438

Alain_55

Thanks, @littlebobbytables‌; your help will be very valuable. Enjoy your holydays :)

Drew_AG

On behalf of @littlebobbytables‌, you're very welcome! :)

Alain_55

Thanks about the help you give me. There is the next step. Hoping it's self explanatory

littlebobbytables

I hope it all helped @Alain_55‌ If you have any issues in the future do please let us know.