lost passwords during upgrade

Kelley Andy Foust
Kelley Andy Foust
Community Member

purchased the bundle and lost at least the most recent logins that were in the old version of 1Password.


  • Ben

    I'd like to ask you to create a Diagnostics Report from your device: https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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