lost passwords during upgrade

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Kelley Andy Foust
Kelley Andy Foust
Community Member

purchased the bundle and lost at least the most recent logins that were in the old version of 1Password.

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  • Ben
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    I'd like to ask you to create a Diagnostics Report from your device: https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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