Repeated crashes

mg123
mg123
Community Member
in iOS

When I use 1Password for my two bank accounts, it fills in the username and password fine. When the next screen appears asking me to select 3 letter of my memorable word from a drop down menu, the program crashes when I touch the first selection and I am taken straight back to my desktop - no doubt a very secure system but unless I can access information myself, I'll have to abandon using 1Password.

Comments

  • MrRooni
    MrRooni

    Good morning @mg123. Sorry for the trouble you're running into here. I'd like to ask you to send me the crash reports from your iOS device. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+ios@agilebits.com and include a link to this discussion.

    Hopefully we'll be able to track down the problem for you.

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