Apple replaced my hard drive; I upgraded to Yosemite.

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janeebsmith
janeebsmith
Community Member

Now I can't find 1Password 4. I purchased it about three years ago, and I really miss it. Any help? I was told that I could log in and download it again, but my email isn't recognized. Thank you.

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  • Stephen_C
    Stephen_C
    Community Member
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    Are you sure that you bought 1P4 direct from the AgileBits store and not from the Mac App Store?

    If you are sure that you bought 1P4 from AgileBits you can email support+licenses @ agilebits.com with full details of your purchase (your full name and address, details of any email address you might have used for the purchase, the approximate date of purchase and a link to this thread). That will help AgileBits trace your purchase and licence.

    Stephen

  • hawkmoth
    hawkmoth
    Community Member
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    My memory sometimes fails me, but I don't think 1Password 4 existed three years ago. But if you purchased version 3 from AgileBits, Stephen_C's advice is still accurate. If, perchance, you bought from Apple, you should find evidence of that in the Purchased section of the Mac App Store. (Did the Mac App Store exist yet three years ago?)

  • janeebsmith
    janeebsmith
    Community Member
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    I admit, I don't remember which I bought, I just assumed it was 4 because I know it wasn't 5. Actually, my overly helpful son grabbed my new Mac and told me that he'd take care of getting it setup. All I really know is that I used it for since I bought it in March 2012. I think he might have bought it through Apple, so thanks for directing me there. I'll try both suggestions. I really miss it. When I took my Mac in a few weeks ago because the keys on the keyboard stuck, I didn't expect them to replace the hard drive and hadn't backed it up recently. I'm not nearly as ditzy as all this makes me sound. Just caught off guard. Thanks for your help.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @janeebsmith‌ I don't think any reasonable person thinks hard drive when presented with sticky keys so you're not alone. It's one of those areas where until you've been caught by surprise you probably don't think about it but I bet any time you take a device in to Apple now you will back it up before hand.

    Personally I can recommend using Apple's Time Machine. That way it's constantly backing up if you use their Time Capsule or similar. It's reassuring knowing that if the worst was to happen I'd lose about an hours worth of work (besides the time and cost of the repairs of course).

    Back to your issue. Check the App Store (OS X) first to see if 1Password appears in your list of purchases in the Purchases tab. If need be make sure you haven't accidentally hidden it, here's a link to Apple's KB on Hide and unhide purchases in the Mac App Store.

    If that yields no results then as Stephen_C suggested, we'd recommend you email us at support+licenses@agilebits.com with the following information:

    • Your full name as you would have used at the time of purchase
    • Your email address used at the time of purchase. If you're unsure please list as many email addresses as you have and we'll check as many as required
    • Your physical address at the time of purchase

    If you purchased it in 2012 it will likely be a 1Password 3 licence. If that is the case then you would need to consider a paid upgrade to 1Password 4/5. If that is the case though we can cover all the options available including simply continuing to use 1Password 3 which obviously you're free to do so.

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