Mac/iOS syncing - accidental two accounts

Options
Deidre
Deidre
Community Member

So, I started off setting up the 1password on my new iphone6 since I needed to get some passwords off my contacts. I couldn't figure it out even though I had set up a password on my iPhone. I finally just went to my macbook and set it up that way, however I set a new password (i.e...accidental two accounts maybe??) I was hoping when I synced via iCloud that it would connect, but no such luck. So....I have 1password on my iphone6 iOSdevice with one password and another 1password on my macbook pro with another password, I am trying to sync via iCloud account. All my data (logins) is on the macbook and I need to get it onto my iPhone. What do I do now?

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Please start by telling us:

    1. what version of 1P for Mac you have (go to 1P > About 1Password and tell us exactly what it says there, ignoring the credits);
    2. what version of 1P for iOS you have;
    3. what your OS X version number is and what your iOS version number is (i.e., the version numbers of the operating systems).

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @Deidre‌

    The answers to Stephen_C's questions will have quite an impact on how we proceed.

    If the following assumptions are correct then the way forward shouldn't be too bad:

    • You're running 1Password 5 (MAS) on Yosemite on all of your Macs that you wish to synchronise with.
    • You're running 1Password 5 for iOS.

    On your MacBook make sure you have iCloud syncing turned on, our Sync with iCloud page should help.

    On your iPhone 6 if you go into 1Password's settings (Settings > Advanced) and use the Erase Data and Settings option that will restore 1Password on your iPhone to a clean, never been run state. This will wipe the vault completely but all of your data is on your MacBook.

    Upon restarting 1Password on your iPhone you should be able to say you're an Existing 1Password user. At this point you should have a single vault being synchronised across your two devices.

    If you have any questions or issues please do post. If my assumptions at the start are not true for you please do post and don't try to follow the steps. Hopefully though you'll be up and synching in no time at all :smile:

  • Deidre
    Deidre
    Community Member
    Options

    Thank you so much for your support. 1P version is 5.0.2 OS X version is 10.10.1

    I honestly worked my way through the above suggestion before I ever read it and it just connected to the previous iPhone app vault, not the iCloud vault form my macbook.

  • Deidre
    Deidre
    Community Member
    Options

    I double checked my iCloud and it wasn't turned on under prefs in 1password...on my mac. Now it isn't an option. Should I sync via wifi since I'm at home?

  • Deidre
    Deidre
    Community Member
    Options

    I think it has something to do with iCloud drive. I have an older mac that I have tried to go on and sign out of iCloud there. I think I originally synced 1P via iCloud on my phone preferences...which is the vault I do not want to use. 1P syncing is still not allowing me to have iCloud as a choice to sync.
    I am getting a prompt that says: 'If you turn off iCloud drive, all documents stored in iCloud will be deleted from this Mac.' I have not tried to turn off icloud drive and I definitely do not want to click, delete from this mac.

  • Hi @Deirdre,

    Does iCloud show up as a sync option on Mac at all for you? If not, there's a high likelihood that are you are not using the Mac App Store version of 1Password. iCloud Sync is only available to users who have purchased from the Mac App Store.

    If it shows up as a sync option but doesn't let you enable it, then I recommend trying a reboot of the system. There's an issue with iCloud where it can sometimes tell apps that the user is not logged in when they are.

    Rick

  • Deidre
    Deidre
    Community Member
    Options

    Thanks Rick. I am not sure which I did now. I thought I bought a $10 1password through the app store on my phone. I should have started on my computer. I assumed it synced with my computer anyway. I never paid the $50, tho. So I am thinking maybe I didn't buy what I was suppose to. If I download the $50 1password app through the App Store, while on my computer, what will happen to my current account? The one with all of my username/password accounts already typed into it. Should I write them down, delete the account and start over?

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @Deidre,

    1Password is a separate purchase for each platform (operating system) you wish to use it on, so the purchase of 1Password 5 for iOS from the App Store will allow you to install 1Password (and enable the Pro features) on as many iOS devices as you personally use, but you will need to make a separate purchase of the Mac app. It sounds to me like you're currently using the free trial, available for download from our website.

    If you'd like to purchase 1Password for Mac from the Mac App Store, we have a handy guide that can walk you through the process of Migrating to the Mac App Store version.

    This should get you all sorted out, but if you have any questions, or hit any snags in the process, we're here to help!

This discussion has been closed.