license not updated to account for March 2014 purchase

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regcheck
regcheck
Community Member

My license recognizes a 2/10/13 purchase date. However, I purchased a new version via iTunes on 3/12/14. This version is not recognized as a valid license. Moreover, today I received a notice saying my trial license had expired. I have a valid license, not a trial license.

Please advise what to do to correct these errors.

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited January 2015
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    If you purchased through iTunes, you have a copy for iOS. But perhaps you mean you purchased through the Mac App Store, since the Mac version has been throwing the licensed expired notice. In either case, if you purchased from Apple, there is no license. Authentication is tied to the Apple ID that was used to make the purchase, a process handled by Apple.

    Take a look at the first post in this section of the forum. I expect you'll find you solution in it. Read it here.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @regcheck‌

    Let us know if hawkmoth's response helped.

    If you have purchased 1Password through Apple's Mac App Store (MAS) then this page on Migrating to the Mac App Store version may prove informative. If you have any questions though do please ask.

This discussion has been closed.