Trying to upgrade to version 4

dcefai
dcefai
Community Member
in iOS

I am trying to upgrade from v3 to v4 on my iPhone. I open 4 select I want to upgrade from 3 but when I open 1password v3 I don't get the option to sync with version 4. How do I turn this on?

Comments

  • hawkmoth
    hawkmoth
    Community Member

    I believe it's true that version 4 for iOS is no longer available unless you already purchased that version. If you've never had version 4 at all, I think you're only upgrade path is to version 5, which requires iOS 8 to work.

    But I'm not entirely certain I've understood your question correctly.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @dcefai, welcome to the forums!

    Do you already have 1Password 4 for iOS installed on your iPhone? If so, we should be able to get this to work. It sounds like you opened 1Password 4 and chose I've used 1Password before, then Import from version 3. Then when you tapped Open 1Password 3, it launched 1Password 3 but didn't prompt you to import data to the new version?

    If that's correct, please follow these steps to try to get the import to work:

    • Open the 1Password 3 app and go to Settings > Sync > Dropbox. Make sure Dropbox Sync is set to OFF.
    • Double-click the Home button and swipe up on 1Password 3 to close it.
    • Reopen the 1Password 3 app, enter your password, and you should be prompted to import to the new version.

    If that doesn't work, let us know what happens instead, and we'll take it from there. Thanks!

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