no service / second request

rege
rege
Community Member
in Mac

i bought and have used an older version of 1 password for mac..i download the trial version of version 5 which is now expired ////my original version is gone from my computer...the trial version icon is still here with my info however it shows expired....

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please have a look at this sticky at the top of the forum and see if that helps. If it doesn't you're really going to have to give us more information in order that someone here can help you.

    1. What was the last version of 1P that you bought (i.e., paid for)?
    2. Did you buy it from the Mac App Store or direct from AgileBits?

    However, please read first the sticky to which I've linked because it will probably help.

    Stephen

  • rege
    rege
    Community Member

    i think the original was purchased from your website using an old email that does not exist

  • Stephen_C
    Stephen_C
    Community Member

    Send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. the email address you gave when you bought 1P;
    3. the approximate date you bought 1P;
    4. your full address; and
    5. a link to this thread

    and someone will find your licence and update your email details for you.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    @rege If you were to post the ticket ID here once you've done so it would allow us to match them up faster and get you help.

This discussion has been closed.