Neither desktop or browser extension are working after upgrade to 1PW5

jakewilson8
jakewilson8
Community Member
in Mac

I upgraded 1Password for Mac yesterday from 4.4.2 to 5 and now the browser extension will not work and the application in my folder will not work.

When I launch the browser extension I get this message, "We're sorry, but something went wrong. If you are the application owner check the logs for more information.", and I'm sent to this url: https://agilebits.com/browsers/welcome.html

When I launch the application from the application folder it just crashes and gives me an error message (here is the first large block of error text):

Process: 1Password 5 [9205]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [9205]
User ID: 501

Date/Time: 2015-01-06 09:09:03.482 -0800
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: DCC51017-C951-6979-6F36-AB5C6D52AC0E

Sleep/Wake UUID: 4D0D9298-1366-485F-8514-E4AF037A2617

Time Awake Since Boot: 110000 seconds
Time Since Wake: 3600 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

I need to access my passwords to work, so this is critical for me to fix promptly. Any help you can provide would be greatly appreciated.

Thank you,

Jake Wilson

Comments

  • jakewilson8
    jakewilson8
    Community Member

    I downloaded the latest version 5.2 and now when I launch the app I get this message.

  • Stephen_C
    Stephen_C
    Community Member
    edited January 2015

    Have you rebooted since you installed the latest version? If not, try that and see if it helps.

    Edit: please also ensure you have only one copy of the 1P app file on your machine, or on any disk attached to it. Delete any other copy you may have in Downloads or Trash (for example) before rebooting. When you delete don't use any app cleaner tool.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    @jakewilson8‌ I second the Mac reboot, I would hope that would take care of that remaining issue.

This discussion has been closed.