Changed email address (without having access to the old one)
Hi there!
I had unfotunately to deled my email address that I used for registration and the license a while ago Now that I have upgraded my MacBook to Yosemite (blank new installation). My "trial" ended. How do I get a new code?
Comments
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I'm assuming you bought 1P5 direct from the AgileBits store (otherwise you shouldn't be seeing a trial expired message). In that case send an email to support+licenses @ agilebits.com with the following information:
- the email address you used when you bought 1P;
- the approximate date of purchase;
- your full name and address;
- a link to this thread.
I think you'll find that will enable them to sort out the licence problem for you.
Stephen
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Hi @PonyFluesterer,
@Stephen_C's recommended approach is exactly right (it usually is). Email in and we'll try to get things sorted for you.
Rick
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Hi @Stephen_C and @rickfillion,
Thanks for your replies. How long do you think I have to wait for an answer?
They changed my email for the newsletter within a couple of hours ;-) but my real request was not answered yet ;-(
Best, Jan0 -
@PonyFluesterer you should get a ticket number in response to your email. If you post that number on this thread it will help AgileBits to connect the two and probably speed up a response.
Stephen
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Hi Stephen_C my ticket number is [#KGS-52366-523]. Tnx for your help.
Jan0 -
I've responded to your email and it should hopefully cover everything you need. If you have any problems just reply to that email and I will be notified if you do. Fingers crossed it should be smooth sailing though :smile:
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Thanks Stephen_C! It worked.
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Hi @PonyFluesterer,
I see that you're getting help with this via email now. Hopefully you're all set, but if you have more questions about this, it will help to keep the conversation going over email just so we don't duplicate efforts or cause confusion between here and there. Thanks! :)
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