Paid Twice by mistake

D
D
Community Member
in Mac

Hi there ,

I did not realize that I had a family license and went and got a new single license for my wife's new mac. Can I do anything about this - as it seems a waste of $50!

Thanks and I love your product - a life saver so many time :)

I can send you bought lic or email etc.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @D

    The email address used would be sufficient to pinpoint the purchase. Unfortunately it doesn't seem to be the email address you used here in the forums. If it had been I'd have simply processed the request for you.

    Instead can you email us at support+licenses@agilebits.com please and it would be helpful if you can email from the address used for purchasing.

    In the email if you can copy your message above and we'll get you sorted out (assuming this is a purchase in the last 30 days - I figure it is).

    If you have any questions before emailing us please do feel free to post and somebody here will respond :smile:

  • D
    D
    Community Member

    Got it - thanks. Sent email as suggested...with correct info.

  • Jasper
    Jasper
    edited January 2015

    Hi @D,

    Thanks for sending in the details! I just replied to your email. :)

    ref: YWR-89146-654

This discussion has been closed.