Sync doesn't work

bdee1
bdee1
Community Member
in iOS

so I just noticed that my 1password for iOS (ios8 iPhone 6 plus) which is set up with Dropbox has not synced for 9 weeks and when I tap on sync now nothing happens.

Comments

  • yvanpinto
    yvanpinto
    Community Member

    Same thing here!

    1Password iOS 5.1.2
    iPhone 5S

  • bdee1
    bdee1
    Community Member

    Can someone please assist??

  • Stephen_C
    Stephen_C
    Community Member

    See this post from AgileBits about re-setting Dropbox sync. Note the procedure in that post assumes you have up to date 1P data on your Mac. I would not follow that procedure if you don't!

    If that does not help you will find a number of recent hints if you search the forums for "Dropbox sync" (without the quotation marks).

    Sorry not to help more, but I don't use Dropbox.

    Stephen

  • kevwil
    kevwil
    Community Member

    Same here, last sync was 9 weeks ago. This is not the first time 1Password has had this issue. :(

  • Stephen_C
    Stephen_C
    Community Member
    edited January 2015

    There is another detailed suggestion here about re-setting Dropbox sync—again depending on where your most up to date data is.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @bdee1, @yvanpinto, and @kevwil,

    Did the steps from Stephen's links help to solve the sync problem? For the problem you described, it might simply be a matter of disabling & re-enabling Dropbox sync in 1Password for iOS. But if that doesn't work, the steps from those links should take care of it. Just make sure you have your 1Password data backed up somewhere first.

    Please let us know how it goes and if you have questions about that. Thanks! :)

  • sebmercier
    sebmercier
    Community Member
    edited January 2015

    Hi guys,

    I have the same problem. I have tried the steps above. I have tried deleting the app and reinstalling. Then it works

    For a day.

    The next day, I have to re-do it all over again.

    Heeeeeelp!

    1Password 5.1.2 (Pro features enabled).
    iPhone 6, iOS 8.1.2

    Seb

    PS: interrestingly enough my iPad 4, iOS 8.1.2 doesn't seem to have the issue

  • ag_kevin
    ag_kevin

    @sebmercier‌ and others who are having this prblem: can you log into your DropBox account and check a few things?

    1. The device that is no longer working is still listed in Linked Devices (in the Account Settings under Security)
    2. 1Password is still listed under "Apps Linked"
    3. You are not close to running out of space in your DropBox account.
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