Delete the web store version,Install app store version,Unable to use

daizhaolin
daizhaolin
Community Member
in Mac

Delete the web store version,Install app store version,Unable to use

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Follow carefully this knowledge base article on Migrating to the App Store Version.

    Stephen

  • daizhaolin
    daizhaolin
    Community Member

    @Stephen_C‌ Now I'm all versions have been completely removed,No 1Password system,After installing the app store,After the start of Click on the welcome button,No response

  • Stephen_C
    Stephen_C
    Community Member

    Try this:

    1. Drag the 1P5 app to the trash (don't use any app cleaner tool, which will try to remove files you want to keep).
    2. Empty the trash and reboot your Mac.
    3. Re-download and re-install 1P.

    Stephen

  • daizhaolin
    daizhaolin
    Community Member

    @Stephen_C reboot,Re-download and re-install,solve the problem,Thank you very much

  • Stephen_C
    Stephen_C
    Community Member

    I'm so pleased it's working at last!

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    That's great to hear Stephen_C managed to get everything working again for you @daizhaolin‌

    As this particular issue is resolved I'm going to close this thread but if you have any further questions or issues do please post.

This discussion has been closed.