Beta Build Has Expired when I don't have Beta

tomrehor
tomrehor
Community Member
in Mac

Hello.

For a while, I used the Beta Build. I decided to stop using it and turned it off in Preferences some weeks ago. Today it won't let me open the app (beside the mini app) telling me the Beta Build has expired.

Can you please provide assistance?

Thank you.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    The beta build is from the AgileBits store. It will recognise if you have a licensed version of 1P4 or 1P5 whether from the Mac App Store or from the AgileBits store. It sounds to me as though you may have two problems:

    1. You are still running the beta on your machine in some way even though you think you have reverted to a release version.
    2. You have some licence problem with 1P—because something isn't recognising you have a licence.

    If you do a Spotlight search for "1Password" (without the quotation marks) what is the result?

    Where did you buy 1P4 or 1P5? Did you buy the Mac App Store version or the AgileBits store version?

    Can you go to 1P > About 1Password and tell us exactly what it says there (ignoring the credits)?

    Stephen

  • tomrehor
    tomrehor
    Community Member

    Under "Applications" it shows "1Password mini" and "1Password 5". Under "Folders" it shows "1Password". There are some entries for Mail and Images. "Others" shows 2 license files, Agile Keychain, and a few aliases.

    I purchased from AgileBIts store. I cannot open 1Password. It just pops up a message to upgrade my beta version, then quits.

    I attached a copy of the Info.plist file, if that helps. (I had to rename it so that uploader would accept it.)

    --Tom

  • Jasper
    Jasper
    edited January 2015

    Hi @tomrehor,

    Thanks for the details! I checked the Info.plist file, and it's version 5.1.BETA-16, which is quite old and likely expired. (The current beta is 5.1.BETA-31.)

    Could you please try re-installing from our website:

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads

      • This will install a stable/non-beta version.

    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    Please let us know if that helps! :)

  • tomrehor
    tomrehor
    Community Member

    That seems to have worked. Thank you for your help.

    --Tom

  • rickfillion
    rickfillion

    That's great to hear, @tomrehor. Please let us know if you run into any other issues.

    Rick

This discussion has been closed.